Refund policy

We have a 2-day return policy for defective items only.  This means you have 2 business days after receiving your item to request a return. We only offer store credit for your returns. Once your return has been received and inspected, you will then receive a credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at southrnbearcreations@gmail.com.

If your return is accepted, you will be responsible for covering the cost of the shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at southrnbearcreations@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, jewelry, or custom products (such as special orders or personalized items). These are all FINAL SALE items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.